• Make transfers between your
qualifying accounts to the extent authorized;
• Obtain information that we make
available about your qualifying accounts;
• Obtain other services or perform
other transactions that we authorize.
You must have enough money or
credit in any account from which you instruct us to make a payment or
You also agree to the Terms & Conditions of
your deposit account that you received when you opened your deposit
Your Internet Banking payments and transfers will be
indicated on the monthly or quarterly statements we provide. Please
notify us promptly if you change your address or if you believe there
are any errors or unauthorized transactions on any statement, or
UNAUTHORIZED TRANSACTIONS OR LOSS OF THEFT OF
YOUR INTERNET BANKING ID OR PIN
If you believe that your
Internet Banking ID or PIN or other means of access have been lost or
stolen, or that someone has used them without your authorization, call
us immediately at 501-221-6400 during normal business hours. After hours
you may e-mail us at firstname.lastname@example.org, or write us at
Central Bank, 1506 Market St., Suite C180, Little Rock, AR 72211.
Immediately contacting us by phone is the best way of reducing your
possible losses, since not all e-mail may arrive at their destinations.
We will then send an e-mail back to you as confirmation that we did
receive it. Because e-mail is not secure, do not include any of your
account or social security numbers with your e-mail. Your name, address,
and a brief message as to what the problem might be is all we will need.
If you have given someone your Internet Banking ID and PIN or other
means of access and want to terminate that person's authority, you must
change your identification number and password or other means of access
or take additional steps to prevent further access by such person.
You may terminate your Internet Banking Agreement at
any time upon giving Central Bank written notice of the termination. If
you terminate your online banking, you authorize us to continue making
transfers you have previously authorized until we have had a reasonable
opportunity to act upon your termination notice. Once we have acted upon
your termination notice, we will make no further transfers or payments
from your Internet Banking Account. If we terminate your use of Internet
Banking Account, we reserve the right to make no further transfers of
payments from your account, including any transactions you have
You are responsible for all transfers you authorize
using the Internet Banking services under this agreement. If you permit
other persons to use your Access Code, you are responsible for any
transactions they authorize or conduct on any of your accounts. However,
tell us at once if you believe anyone has used your Access Code and
accessed your accounts without your authority. Telephoning is the best
way of keeping your possible losses down.
For Internet Banking transactions, if you tell us
within 2 business days, you can lose no more than $50 if someone
accessed your account without your permission. If you do not tell us
within 2 business days after you learn of the unauthorized use of your
account or Access Code, and we can prove that we could have prevented
the unauthorized transaction if you had told us in time, you could lose
as much as $500 or more. Your liability for unauthorized loan
transactions through the Internet Banking service will not exceed
If your statement shows Internet Banking transfers
that you did not make, please tell us at once. If you do not tell us
within sixty (60) days of the mailing date of your statement, you may be
liable for the full amount of the loss if we can prove that we could
have prevented the unauthorized transactions if you had told us in time.
Should some emergency (such as extended travel or hospitalization)
prevent you from contacting us, a reasonable extension of time will be
Liability for Internet Banking Services
If we do not complete a transfer to or from your
consumer account on time or in the correct amount according to our
agreement with you; our sole responsibility for an error in a transfer
will be to correct the error. You agree that neither we nor the service
providers shall be responsible for any loss, property damage or loss,
whether caused by the equipment, software, Central Bank, or by Online
browser providers such as Netscape (Netscape Navigator browser) and
Microsoft (Microsoft Internet Explorer browser), or by Internet access
providers or by online service providers or by an agent or subcontractor
of any of the foregoing. Neither we nor the service providers will be
responsible for any direct, indirect, special or consequential economic
or other damages arising in any way out of the installation, download,
use, or maintenance of the equipment, software, the Central Bank
Internet Banking services or Internet Browser or access software. In
this regard, although we have taken measures to provide security for
communications from you to us via the Central Bank Internet Banking
Services and may have referred to such communication as "secured," we
cannot and do not provide any warranty or guarantee of such security. In
states that do not allow the exclusions or limitation of such damages,
our liability is limited to the extent permitted by applicable law.
Additionally, Central Bank will not be liable
for the following:
a. If, through no fault of ours,
you do not have enough money in your account to complete a transaction,
your account is inactive or closed, or the transaction amount would
exceed the credit limit on your line of credit.
b. If you used the wrong Access Code or you have
not properly followed any applicable computer, Internet, or Central Bank
user instructions for making transfer and bill payment transactions.
c. If your computer fails or malfunctions or the
Internet Banking service was not properly working and such problem was
or should have been apparent when you attempted such transaction.
d. If, through no fault of ours, a bill payment or
funds transfer transaction does not reach a particular creditor and a
fee, penalty, or interest is assessed against you.
e. If circumstances beyond our control (such as
fire, flood, telecommunications outages or strikes, equipment or power
failure) prevent the transaction.
f. If the funds in your account are subject to
legal process or other claim, or if your account is frozen because of a
delinquent loan, overdrawn account, or suspected fraud.
g. If the error was caused by a system beyond the
Central Bank's control such as a telecommunications system, or Internet
h. If you have not given the Central Bank complete,
correct, or current information so Central Bank can process a
Billing Errors- In case of errors or questions about
your Internet Banking transactions, telephone us at the phone numbers or
write us at the address set forth above as soon as you can. We must hear
from you no later than sixty (60) days after we sent the first statement
on which the problem appears.
a. Tell us your name and account number.
b. Describe the transaction you are unsure about,
including the transaction confirmation or reference number if
applicable, and explain as clearly as you can why you believe it is an
error or why you need more information.
c. Tell us the dollar amount of the suspected
The following two paragraphs apply only to consumer
accounts (an account belonging to a natural person and used primarily
for personal, family, or household purposes):
If you tell us orally, we may require that you send
us your complaint or question in writing within ten (10) business days.
We will notify you with the results of our investigation within ten (10)
business days after we hear from you and will correct any error
promptly. For errors related to transactions occurring within thirty
(30) days after the first deposit to the account (new accounts); we will
tell you the results of our investigation within twenty (20) business
days. If we need more time, however, we may take up to forty-five (45)
days to investigate your complaint or question (ninety (90) calendar
days for new account transaction errors, or errors involving
transactions initiated outside the United States). If we decide to do
this, we will re-credit your account within ten (10) business days for
the amount you think is in error, so that you will have the use of the
money during the time it takes us to complete our investigation. If we
ask you to put your complaint or question in writing and we do not
receive it within ten (10) business days, we may not re-credit your
If we decide after our investigation that an error
did not occur, we will deliver (or mail to you) an explanation of our
findings within three (3) business days after the conclusion of our
investigation. If you request, we will provide you copies of documents
(to the extent possible without violating other members' rights to
privacy) relied upon to conclude that the error did not occur.
will never contact any
customer and request electronic banking credentials.
If you get a call asking for your credentials, hang up and call
are a Central Bank commercial online
banking customer we suggest you periodically evaluate the possible risks
to your account. Some key
areas to check are:
Who has access to the
internet banking PC and credentials?
Is (Are) the internet banking
PC or PCs secured after normal business hours?
Do you have up to date
antivirus and antimalware software on the PC?
How often do you change the
internet banking password and who knows the password?
Is there a firewall active on
Tips to Reduce the Risk in
your Web browser:
When you surf, hundreds of data points are being
collected by the sites you visit. These data get mashed together to form
an integral part of your “digital profile,” which is then sold without
your consent to companies around the world.
By blocking cookies to most
sites you’ll prevent some of the data collection about you. Yes, you’ll
have to enter passwords more often, but it’s a smarter way to surf.
For online banking at Central Bank you will have to allow cookies
since the system uses an encrypted cookie to keep your session active
while logged on. The cookie
is deleted when you log off or after a short period of inactivity.
Don’t put your full birth date
on your social-networking profiles:
Identity thieves use birth dates as cornerstones of their craft. If you
want your friends to know your birthday, try just the month and day, and
leave off the year.
Don’t download Facebook apps
from outside the United States:
Apps on social networks can access huge amounts of personal information.
Some unscrupulous or careless entities collect lots of data and then
lose, abuse, or sell them. If the app maker is in the U.S., it’s
probably safer, and at least you have recourse if something should ever
Use multiple usernames and
usernames and passwords for social networks, online banking, e-mail, and
online shopping all separate. Having distinct passwords is not enough
nowadays: if you have the same username across different Web sites, your
entire romantic, personal, professional, and e-commerce life can be
mapped and re-created with some simple algorithms.
Banking Problems, Concerns, or something doesn’t look right?